TERMS AND CONDITIONS

Payment Details

 

1.       All purchases are only accepted in the form of CreditCard/Paypal/BankTransfer/Moneybookers.

2.       Orders can only be placed online via the TEGS-GAMER online ProShop.

3.       Payment via Credit Card : The following conditions apply:

 (i)Delivery: Fill in our order confirmation form with your credit card details.

·         The name and delivery details given shall match the name on the credit card.

·         Make sure you have entered your contact details into your account so that we can call you back to verify the order.

MasterCard & Visa  incur a 2% surcharge.

 

4.       Payment via Direct Deposit into the TEGSGAMER account at your local Bank or through your own internet/phone banking:    

 

Account Name: Brett Judd Bednarski

BSB: 704865

Account Number: 6998075

       Comment: Your Order Number

 

Email a copy of the deposit slip and the order details to brett@tegsgamer.com.au respectively.

 Please allow 1-2 business days for and Direct Deposit or BPAY to be processed into our account.

 

You must include your order number
                                                                                                                      

.          Courier/Postage Delivery

(i) Courier/Postage charge: From $15 Brisbane (QLD) metro up to 20kg / Interstate delivery normally more. Email or phone us for intrastate or interstate or international delivery charges, normally only we do courier if we send multiple products with weight/size/location issues, otherwise its postage via Australia Post. You will be contacted if this is the case and will ask to pay an excess fee. TegsGAMER has an automatic calucation of the shipping price where your live via postcodes.

Please note: If you deposit by Electronic transfer it will take one business day to transfer into our account.

(ii) Automatic Cancellation of Orders

·         Orders will be cancelled after 5 days if payment isn’t received from the ordered date.

·         Customers will be notified by email and online.

(iii) DOA Returns (Dead On Arrival Returns)

·         In the event that you receive a product that is not in working order, please notify TEGS-GAMER by telephone/email and return the product within 7 days. Please ensure that the product you are returning has complete packaging and contents as originally supplied. Failure to report a DOA item within 7 days or return with incomplete packaging and contents as originally supplied will result in you not being able to claim the item as a DOA.

·         You must have your order number and a detailed fault description sheet must be sent together with all the returning goods. You will be issued with a Return Authority (RA) Number once we have received the goods.
If after testing, the returned product is found to be not faulty, you will be charged the processing costs, plus all courier costs associated (if delivered).

(iv) Damaged/Incorrect Product

·       In the event that you receive a product that is either damaged or not the product you ordered, please notify TEGS by e-mail, telephone or fax, as soon as possible, within 7 days of receipt of the product. You must have your order number. Once verified we have verified that there is a problem, you can return the goods to us for exchange/warranty. Please be aware that replacement of products that have suffered physical damage is at the discretion of the manufacturer.

(v) Product Return

·       No refunds will be provided for any opened product. All refunds for non-opened items exclude shipping and handling charges. Please allow up to 30 days for refunds to be processed and credited to your account.

(vi) Warranty claim

·         All goods sold by TEGS-GAMER which are all the peripheral components are covered by standard manufacturer warranty

·         Goods under warranty cover will be replaced or repaired by the manufacturers. No refund can be provided under any warranty claim.

TEGS-GAMER is responsible for the handling of most products' warranty processes. Warrantees for individual parts we sell are provided by the manufacturers, not TEGS-GAMER

·         A large percentage of returned goods are found to be, not faulty. If the returned goods are determined by TEGS-GAMER to not be faulty, then all returning shipping fees will be worn by the customer. We will seek the permission from the customer to charge this cost to the customer's credit card where possible. Failing this, the goods will be sent back by Australia Post COD freight collected TEGS-GAMER also reserves the right to charge the labor cost $35 for examining these goods where no fault was found.

·         All warrantees are voided if returned product is found in any way to be mishandled, misinstaled, modified, tampered, abused, physically damaged or used under wrong voltage etc.

·         Customer is responsible for proper packaging of RA returns. All warranties will be void on items that are insufficiently or inaccurately packaged. Customer is responsible for all the shipping charges associated with returning the defective merchandise. If any item(s) returned for warranty claim is determined to be physically damaged, the item(s) will be returned to the customer as is.

·         Customer is responsible for any shipping and insurance cost involved in sending the warranty claim goods back to TEGS-GAMER. TEGS-GAMER is not responsible for any parcel missing in transit, on its return back to TEGS-GAMER.

·         Product(s) discontinued by manufacturer(s) shall be upgraded to a similar product or a credit will be given at the current market value or the purchase price whichever is lower.

(vii) Warranty turnaround time

·         Turnaround time for warranty claims largely depends on the suppliers or the distributors. We will try our best to speed up the process. Please understand the time involved for a warranty claim will include: our time to test the item, shipping back to the supplier, supplier’s own test and replacement/repair, and the shipping back to us.

·         We do not provide advance replacement under any circumstances. Please keep this in mind when you place your order. TEGS-GAMER is not responsible for any losses resulting from the time it takes to have the faulty item replaced or repaired.

·         If you will be using the item(s) for mission critical tasks, be it running a business, using it to prepare an examination, using it for a pre-organized game party etc, you should consider purchasing it from a provider that offers instant replacement.

(viii) Order Acceptance Policy

·       Your receipt of an electronic or other form of order confirmation does not constitute the acceptance of an order, nor does it constitute confirmation of our offer to sell. TEGS-GAMER reserves the right at any time after receipt of your order to accept or decline your order for any reason. TEGS-GAMER reserves the right at any time after receipt of your order, without prior notice to you, to supply less than the quantity you ordered of any item and your order is automatically varied to order that lesser amount. All credit card orders will be verified prior to our acceptance of your order. TEGS-GAMER reserves the right, without prior notification to do business with any individual or business.